About Us


Welcome to Cosmece, where discovery meets dedication. We’re an online store built for people who expect more than just products. At Cosmece, we believe every purchase should feel purposeful, every experience seamless, and every moment you spend with us worth your attention.

Our Mission

We’re on a simple but meaningful mission: to make quality e-commerce feel human again. We curate products that matter, deliver them with integrity, and treat each customer like the reason we started. By combining thoughtful selection, clear transparency, and real customer care, we’re redefining what a modern online storefront can and should be.

When I started Cosmece, my goal wasn’t just to sell products; it was to create a space where quality, trust, and everyday inspiration come together. We’re here to remind people that online shopping can still be a personal, honest, simple, and meaningful experience.

Cosmece

Why Choose Cosmece?

  • A broad yet carefully curated range: Whether you’re shopping for home essentials, lifestyle gear, or trending finds, our selection spans categories while staying thoughtful.
  • Honest value: We focus on products that deliver quality, utility, and aesthetics without unnecessary mark-ups.
  • Transparent policies: Shipping, returns, and payment methods all plainly explained, No hidden surprises.
  • Experience that respects your time: Browse, pick, purchase, and receive with minimal friction and maximum confidence.

Our Promise

We promise you three things:

  1. Authenticity – what you see is what you get.
  2. Responsiveness – we’re listening and we’ll act.
  3. Improvement – we’ll keep refining, growing, and earning your loyalty.

FAQ

🛍️ 1. What is Cosmece?

Cosmece is an online store that offers a curated range of products designed to make your everyday life better — from home décor to lifestyle essentials. Our goal is to bring you reliable quality, beautiful design, and a smooth shopping experience, all in one place.

🚚 2. How long does shipping take?

  • Orders are processed within 1–2 business days.
  • Domestic delivery usually takes 5–7 business days after dispatch.
  • International shipping (if available) can take 10–15 business days depending on your location.

You’ll receive a tracking link by email or SMS once your order has shipped.

💳 3. What payment methods do you accept?

We accept all major payment methods including credit/debit cards, UPI, wallets, and net banking through secure, encrypted gateways.

🔄 4. Can I return or exchange an item?

Yes! If your product arrives damaged, defective, or doesn’t meet your expectations:

  • You can request a return or exchange within 7 days of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • To start a return, email us at info@cosmece.com with your order ID

🚫 5. Are there any items that cannot be returned?

Certain products such as personal care, skincare, or hygiene-related items cannot be returned due to safety reasons. These items will be clearly marked as non-returnable on the product page.

🧾 6. How can I cancel my order?

You can cancel your order within 12 hours of purchase, as long as it hasn’t been shipped yet.

Once an order is shipped, cancellations aren’t possible — but you can still request a return after delivery.

📦 7. How do I track my order?

Once your order is shipped, you’ll receive an email or SMS with a tracking number and link to follow your delivery in real time.

🔒 8. Is my payment information safe?

Absolutely. Cosmece uses SSL encryption and secure payment gateways to ensure your payment data is always protected. We never store your card details.