We want every part of your shopping experience from browsing to delivery, to feel simple, safe, and fair.
Here’s a summary of our key policies designed to protect and serve you better
🛍️ Shipping Policy
Processing time: Orders are usually processed within 1–2 business days after confirmation.
Delivery time: Standard shipping within India takes 5–7 business days. International orders may take 10–15 business days, depending on location.
Tracking: Once your order is shipped, you’ll receive a tracking number via email or SMS to follow your package in real-time.
Delays: While we do our best to deliver on time, holidays, weather, or courier delays can occasionally affect timelines — we’ll always keep you informed.
🔁 Return & Exchange Policy
We want you to love what you order. If something doesn’t feel right, here’s how we make it easy:
Return window: Returns are accepted within 7 days of delivery for unused, unopened products in their original packaging.
Exchanges: If you receive a defective or incorrect product, we’ll happily exchange it at no extra cost.
Refunds: Refunds are issued to your original payment method once the returned item passes inspection. Processing may take 5–7 business days.
Non-returnable items: Certain personal-use items (like skincare or hygiene-related products) may not be eligible for returns for safety reasons.
📩 To initiate a return or exchange, please contact our support team at info@cosmece.com with your order ID and reason for return.
💳 Payment & Security Policy
Your privacy and data security are our top priorities.
All transactions are processed through secure payment gateways using SSL encryption.
We accept major debit/credit cards, UPI, wallets, and other trusted payment options.
Cosmece never stores your card details every payment is handled safely by our authorized partners.
🔒 Privacy Policy
We value your trust.
We collect only the information necessary to process your orders and improve your experience.
Your data will never be shared, sold, or rented to third parties for marketing purposes.
🚚 Cancellation Policy
If you change your mind:
Orders can be cancelled within 12 hours of purchase if they haven’t yet been shipped.
Once shipped, cancellation requests cannot be accommodated, but you can initiate a return after delivery.
💬 Contact Us
Have a question about any of our policies? We’re here to help.